Travel writer and broadcaster Julian Bray is concerned at the lack of urgency concerning the release of information to holidaymakers who are financially out of pocket caused by the collapse into administration of the Swansea, Wales based coach and holiday firm Diamond Holidays.
The Swansea based coach operator Diamond Holidays has gone bust and appointed administrators and as usual lots of duff advice is being handed out to holidaymakers who now are left with seemingly worthless travel documents (writes Julian Bray Travel Expert).
Information at this stage is sparse but what is certain is that as all sub-contractors and hoteliers are being treated as unsecured creditors by the administrators and therefore unlikely to have been put in funds and now have to individually prove their claims against the failed company. So obviously no day trips or short breaks will ever be operated despite the encouraging noises from the administrators PWC.
Those holding future travel documents are being asked to call 01792 791 981, details will be taken and possibly a future token payout may be made but it looks doubtful. But whatever happens intending holidaymakers -who rank as unsecured creditors - should not part with orginal documents which should be filed in date order, only send photocopies if demanded.
The administrators PWC (who will always take out their substantial fees before making any payouts to unsecured creditors!) say the failed companies apparently are financially bonded by the Association of Bonded Travel Organisers Trust – Total Payment Protection Policy in respect of coach holidays sold by the companies prior to 31 December 2010.
Intending holidaymakers who paid over £100 of the total Diamond Holiday invoice by personal credit card will be able to claim the entire holiday invoice against the Credit Card Company, if they paid at least £100 by credit card under Section 75 of the Consumer Credit Act. In any case the insurance agents will probably direct credit card payers towards Section 75 of the Consumer Credit Act and then close down any claim.
Any amounts owed by the Companies will rank as an unsecured creditor claim against the Company and are being directed towards the administrators helpline on 0113 289 4825. Payout is any will be a long and contracted process.