A computer glitch of the type that wiped out British Airways for a few days back in the summer, has now knocked out the powerful global Amadeus Computer Airline reservation system. Amadeus software systems manage reservation, ticketing and several other check-in desk functions.
British Airways, Qantas, Southwest, Lufthansa and several USA airlines are among its customers.
Passengers reported problems at several major airport hubs including London Gatwick and Heathrow, Paris Charles de Gaulle, Melbourne Australia and some USA airports.
A passenger management system program: Amadeus Altea passenger management system, was the prime cause however technicians claimed the problem had been quickly identified, resolved and there were no further reported delays.
An Amadeus spokesman said: "During the morning, we experienced a network issue that caused disruption to some of our systems.
"Amadeus technical teams took immediate action to identify the cause of the issue and restore services as quickly as possible. That action is ongoing with services gradually being restored.
"Amadeus regrets any inconvenience caused to customers."
The rival global airline reservation system Galileo is said to be unaffected, both systems were introduced in the 1970's and contain a high element of legacy data. which needs constant monitoring.
JULIAN BRAY +44(0)1733 345581, Journalist & Broadcaster, Aviation Security & Airline Operations Analyst/expert, ... Travel & Holiday Guru www.aviationcomment.com, ... http://www.freelancedirectory.org/user.php?user=8121 ... www.freelancedirectory.org?name=Julian.Bray.aviation.comment, ... Aviation / Travel / Maritime & Cruise Industries, NUJ, EQUITY, LIVE ISDN LINK, Broadcast ISDN COOBE ++44 (0)1733 345020 ... SKYPE: JULIAN.BRAY.UK e&oe Old faithful NOKIA: 07944 217476